Shipping and Delivery Policy

Enkisonics Pty Ltd (ABN 48 688 943 106)

Trading as GunGov - Australia's Premier Firearms Range Booking Platform

This policy outlines our shipping, delivery, and logistics procedures for physical products and materials purchased or distributed through the GunGov platform. As a primarily digital service provider, most transactions on our platform are service-based (range bookings, memberships, digital services), however this policy covers circumstances where physical items are involved.

Effective Date: November 2025 | Last Updated: November 2025

1. Nature of Our Services

GunGov operates primarily as a digital platform providing:

• Firearms range booking services (delivered electronically)
• Club membership management (digital services)
• Compliance tracking and reporting (cloud-based platform)
• Event and training registrations (service bookings)

No physical shipping is required for these core services. You will receive instant digital confirmations, booking receipts, and access to your dashboard immediately upon successful payment.

2. Physical Products and Materials

In limited circumstances, GunGov may facilitate the shipping of physical items, including but not limited to:

• Club merchandise and branded materials (shirts, caps, stickers)
• Licence documentation or physical membership cards (if requested)
• Firearms-related products sold through affiliated clubs or dealers
• Training materials, manuals, or educational resources
• Compliance documentation or certification materials

Important: GunGov does not directly sell or ship firearms, ammunition, or regulated weapons. Any firearms purchases arranged through our platform are facilitated through licensed dealers who manage their own shipping in full compliance with Australian firearms legislation.

3. Shipping Methods and Carriers

Enkisonics Pty Ltd uses the following trusted carriers for delivery of physical products:

3.1 Primary Carriers

• Australia Post: Standard parcels, express post, registered mail
• StarTrack (Australia Post): Larger items and premium delivery
• Toll/TNT: Freight shipments and business deliveries
• CouriersPlease: Alternative courier services for specific regions

3.2 Carrier Selection

The shipping method and carrier are automatically selected based on:

• Package size, weight, and dimensions
• Delivery destination (metro, regional, or remote)
• Delivery speed requirements (standard or express)
• Product type and special handling requirements
• Customer preferences (if specified during checkout)

4. Shipping Costs and Pricing

4.1 Cost Calculation

Shipping costs are calculated dynamically at checkout based on:

• Total package weight (including packaging materials)
• Package dimensions (length x width x height)
• Delivery location and postcode
• Selected shipping method (standard, express, or registered)
• Insurance coverage (if applicable)

4.2 Pricing Transparency

All shipping costs are clearly displayed before you complete your purchase:

• Base product price (excluding GST)
• GST component (10% of total)
• Shipping cost (including carrier fees)
• Total amount payable (all-inclusive)

No hidden fees: The total shown at checkout is the final amount you will pay. We do not add additional handling fees, processing charges, or surprise costs after payment.

4.3 Free Shipping Promotions

From time to time, Enkisonics Pty Ltd may offer free shipping promotions for orders over a certain value or for specific product categories. These promotions will be clearly advertised on the website and applied automatically at checkout when eligibility conditions are met.

5. Order Processing and Dispatch

5.1 Standard Processing Times

• Merchandise and materials: 1-3 business days
• Custom or printed items: 3-5 business days
• Club orders (bulk): 5-7 business days

Processing time begins once payment has been confirmed and verified. Business days are Monday to Friday, excluding Australian public holidays.

5.2 Peak Period Processing

During peak periods, processing times may be extended:

• Christmas/New Year: Up to 7-10 business days
• EOFY (June 30): Up to 5-7 business days
• Major firearms events/expos: Up to 5-7 business days

We will notify you via email if your order will be delayed beyond standard processing times.

5.3 Dispatch Confirmation

Once your order has been dispatched, you will receive an email notification containing:

• Order confirmation number
• Dispatch date and time
• Carrier name and service type
• Tracking number (where applicable)
• Estimated delivery date
• Link to track your shipment online

6. Delivery Timeframes and Estimates

Delivery timeframes begin from the date of dispatch (not the order date). Estimates are based on carrier schedules and destination:

6.1 Standard Delivery (Australia Post - Regular Parcel)

• Major metropolitan areas: 3-5 business days
• Regional cities/towns: 5-8 business days
• Remote areas: 7-14 business days

6.2 Express Delivery (Australia Post Express)

• Major metropolitan areas: 1-2 business days
• Regional cities/towns: 2-3 business days
• Remote areas: 3-5 business days

6.3 Courier Services (StarTrack/Toll)

• Metro to metro: 2-3 business days
• Metro to regional: 3-5 business days
• Regional to regional: 5-7 business days

Important Disclaimer: Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to: weather events, natural disasters, carrier delays, industrial action, public holidays, customs processing (if applicable), and incorrect address details provided by the customer.

7. Delivery Destinations

7.1 Australian Delivery

Enkisonics Pty Ltd ships to all Australian states and territories:

• New South Wales (NSW)
• Victoria (VIC)
• Queensland (QLD)
• South Australia (SA)
• Western Australia (WA)
• Tasmania (TAS)
• Australian Capital Territory (ACT)
• Northern Territory (NT)

7.2 PO Box and Parcel Lockers

We can deliver to:

• PO Boxes: Via Australia Post only (parcel size restrictions apply)
• Parcel Lockers: Australia Post 24/7 Parcel Lockers (size restrictions apply)
• Business addresses: All carriers accepted
• Residential addresses: All carriers accepted

Note: Some couriers (StarTrack, Toll) cannot deliver to PO Boxes. If you provide a PO Box address, we will automatically use Australia Post.

7.3 International Shipping

At this time, Enkisonics Pty Ltd does NOT offer international shipping for any products through the GunGov platform. We only ship within Australia. For international enquiries regarding our services or potential business partnerships, please contact us directly at support@gungov.com.au.

8. Order Tracking and Monitoring

8.1 Tracking Numbers

All shipments are assigned a unique tracking number (where available with the carrier). You can use this number to:

• View real-time shipment status
• See delivery progress and location updates
• Confirm estimated delivery date
• View delivery attempts and status
• Contact the carrier directly with enquiries

8.2 Tracking Your Shipment

To track your order:

1. Check your dispatch confirmation email for the tracking number
2. Visit the carrier's website (link provided in email)
3. Enter your tracking number in the tracking tool
4. View your shipment status and estimated delivery

Tracking availability: Please allow 24 hours after dispatch for tracking information to appear in the carrier's system. Some regional services may not offer real-time tracking updates.

9. Delivery Address Requirements

9.1 Providing Accurate Information

You are responsible for providing a complete and accurate delivery address. This includes:

• Full street address (including unit/apartment number if applicable)
• Suburb/city
• State/territory
• Correct postcode
• Delivery instructions (if required, e.g., "leave at front door", "ring doorbell")
• Contact phone number (for courier deliveries)

Important: Enkisonics Pty Ltd is not responsible for orders delivered to incorrect addresses provided by the customer. If your package is lost, returned to sender, or delivered to the wrong address due to incorrect information you provided, you may be charged a reshipping fee for redelivery.

9.2 Changing Your Delivery Address

If you need to change your delivery address before dispatch, please contact us immediately at support@gungov.com.au or call 0429 308 630. We will update your order if it has not yet been dispatched. Once dispatched, address changes must be arranged directly with the carrier using the tracking number provided.

10. Delivery Attempts and Collection

10.1 Signature Requirements

Some shipments may require a signature on delivery:

• Registered mail: Signature required
• Express post: Signature optional (can be left in safe place)
• Courier deliveries: Signature usually required
• High-value items (over $200): Signature required
• Firearms-related compliance items: Signature and ID may be required

10.2 Failed Delivery Attempts

If the carrier is unable to deliver your package (e.g., no one is home to sign):

• A notification card will be left with instructions for collection or redelivery
• The package will be held at the nearest post office, depot, or collection point
• You may be able to arrange redelivery online or by calling the carrier
• You may need to collect the package in person with valid photo ID

10.3 Collection Timeframes

Packages held for collection are typically available for 10-14 days before being returned to sender. If your package is returned due to failed collection:

• You will be contacted by email to arrange redelivery
• Additional shipping fees may apply for reshipment
• If you no longer want the item, you can request a refund minus the return shipping costs

11. Damaged, Lost, or Missing Parcels

11.1 Reporting Damaged Items

If your order arrives damaged:

1. Do not discard the packaging - we may need it for the carrier claim
2. Take clear photos of the damaged packaging and the damaged item(s)
3. Contact us within 48 hours of delivery at support@gungov.com.au
4. Provide your order number, photos, and a description of the damage

We will investigate the damage with the carrier and arrange either a replacement or a full refund within 7-10 business days.

11.2 Lost or Missing Parcels

If your tracking shows "delivered" but you have not received the package:

1. Check with neighbours, building management, or household members
2. Check common delivery locations (front door, side gate, mailbox, garage)
3. Wait 24 hours (sometimes carriers mark items as delivered prematurely)
4. Contact the carrier directly using the tracking number
5. If still not located after 48 hours, contact us at support@gungov.com.au

We will initiate an investigation with the carrier. If the package cannot be located within 10 business days, we will arrange a replacement or provide a full refund.

11.3 Insurance and Liability

All shipments are insured against loss or damage during transit. Enkisonics Pty Ltd is not liable for carrier delays, loss, or damage beyond the refund or replacement of the product. We are not responsible for consequential damages or losses arising from shipping delays or issues.

12. Returns and Refund Shipping

For information about returning products and associated shipping costs, please refer to our comprehensive Refund and Cancellation Policy available at gungov.com.au/refund.

Summary: Return shipping costs are generally the responsibility of the customer unless the product is faulty, damaged in transit, or incorrect. We will provide return shipping instructions and may offer a prepaid return label in cases where we are responsible for the return.

13. Firearms Compliance and Special Requirements

13.1 Firearms Licensing Verification

Any products related to firearms (including accessories, parts, manuals, or compliance items) may require licensing verification before dispatch. This is to ensure compliance with Australian federal and state firearms legislation.

You may be asked to provide:

• A copy of your current firearms licence
• Proof of identity
• Permit to Acquire (PTA) documentation (if applicable)
• Dealer transfer documentation (for firearms purchases)

13.2 Refusal to Ship

Enkisonics Pty Ltd reserves the right to refuse shipment if:

• Appropriate licensing cannot be verified
• The shipment would violate state or territory firearms laws
• Documentation provided is expired, invalid, or fraudulent
• The recipient is located in a jurisdiction where the product is prohibited

In such cases, a full refund will be provided, and no shipping charges will be applied.

13.3 Third-Party Dealer Shipments

GunGov does not directly sell or ship firearms or ammunition. Any firearms purchases arranged through our platform are facilitated through licensed firearms dealers who manage their own shipping, transfer processes, and compliance with all relevant legislation. These dealers are responsible for their own shipping policies, which may differ from this policy.

14. COVID-19 and Pandemic-Related Impacts

During periods of health emergencies, natural disasters, or pandemic outbreaks, shipping and delivery services may be impacted:

• Processing times may be extended due to reduced workforce or safety protocols
• Carrier services may experience delays or reduced capacity
• Some delivery areas may be temporarily inaccessible
• Contactless delivery options may be implemented
• Signature requirements may be waived or modified

We will communicate any significant impacts to shipping services via email and website notifications. We appreciate your patience and understanding during these times.

15. Policy Changes and Updates

Enkisonics Pty Ltd may update this Shipping and Delivery Policy from time to time to reflect changes in our operations, carrier services, legal requirements, or business practices. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated to customers via email where appropriate. Your continued use of the GunGov platform following policy updates constitutes acceptance of the revised policy.

16. Contact Information and Support

For questions, concerns, or enquiries about shipping and delivery, please contact our customer support team:

Effective Date: November 2025 | Last Updated: November 2025